Your privacy matters

Effective Date: Nov 20th, 2024

At Diggin' It Ltd, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services. By using our services, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

We may collect personal information from you when you visit our website, fill out a form, request a quote, or use any of our pool installation services. The types of information we may collect include:

Personal Identification Information: Name, email address, phone number, and mailing address.
Billing and Payment Information: Credit card information and billing address (processed through secure third-party payment gateways).
Project Details: Information regarding your pool installation needs, preferences, and property details.
Website Usage Information: Data such as IP address, browser type, operating system, and browsing behavior collected via cookies and similar technologies.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide pool installation and related services.
To respond to inquiries, provide quotes, and communicate with you about your projects.
To process payments and fulfill billing requests.
To improve our services, website, and customer experience.
To send promotional materials, newsletters, or offers if you have opted-in.
To comply with legal obligations and resolve disputes.

3. Sharing Your Information

We respect your privacy and will not sell, rent, or trade your personal information to third parties. However, we may share your data in the following circumstances:

Service Providers: We may share your information with trusted third-party service providers (e.g., payment processors, contractors, etc.) to complete your project or to facilitate the services you have requested. These service providers are required to keep your information confidential and are only allowed to use your data to the extent necessary to perform their services.
Legal Compliance: We may disclose your information if required to do so by law, such as to comply with a subpoena, court order, or other legal process.

4. Data Security

We use industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. While we strive to use commercially acceptable means to protect your data, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.

5. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance your experience. Cookies are small files stored on your device that help us understand how you use our website and allow us to improve our services. You can adjust your browser settings to disable cookies, but doing so may affect your experience on our website.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

7. Your Data Protection Rights

You have the following rights concerning your personal data:

Access: You can request access to the personal information we hold about you.
Correction: You can request that we correct or update any inaccurate or incomplete information.
Deletion: You can request that we delete your personal data, subject to any legal obligations.
Opt-out: You can opt-out of receiving marketing communications from us at any time by clicking the unsubscribe link in our emails or by contacting us directly.

8. Retention of Data

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this Privacy Policy periodically for any updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Diggin' It LTD
106 Des Peupliers, Dieppe, NB
info@digginitnb.ca

(506) 802-2080